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Admissions

Frequently Asked Questions

Q:
Do you take boys?
A:
Excelsior accepts girls ages 11-18. We work to create a caring, supportive environment where girls can focus on their problems and learn how to better manage their behavior in a strength-based, gender-specific environment.

Q:
Can someone talk with me about whether my daughter is appropriate for your program?
A:
Yes, admissions staff members are available generally 9-5 Monday-Friday to talk with parents or family members about their daughter and if she is appropriate for this program.

Q:
How do I get my daughter admitted to Excelsior?
A:
Admissions staff can answer this question in more detail, there are several ways to access treatment through public and private avenues.

Q:
How much does your program cost?
A:
Excelsior's rate varies depending on the level of services provided and the specific contracts with public or private funding sources.  Generally speaking, residential treatment is expensive; most families access funding from mental health, social services or other public funded agencies or have private insurance.  Admissions staff can help families determine what funding options are available.

Q:
What types of things is my daughter allowed/not allowed to bring with her?
A:
The What to Bring list is posted on the Excelsior website under the Admissions heading; this also lists items that are not allowed. 

Q:
How does visitation work at Excelsior?
A:
We encourage family contact as much as possible.  The duration and frequency of visitation is determined by the treatment team in cooperation with the family and/or placing agency and based on the client's ability to demonstrate safe and appropriate behavior.

Q:
Does my daughter need a coat?
A:
Yes, while the Denver-Metro area has hot summers, Winter can be unpredictable.  Colorado natives often tell people that it can snow one day and be sunny with the snow melted the next.  It is best to be prepared for anything.  Generally speaking, it is good to have one winter coat and any combination of layers (sweatshirts, long sleeves, hats, etc.)  since the weather can change abruptly.  

Q:
Do I need to send my daughter money?
A:
Excelsior supplies each girl with a small allowance that she can spend how she wants.  If you wish to send money we will keep it in a bank account for her.  Most expenses are covered in the daily rate.  

Q:
When can I call my daughter?
A:
We schedule two phone days a week to allow girls to make outgoing calls.  We allow an incoming call nightly.  Calls are generally 10mins unless otherwise specified.  

Q:
Do girls have opportunities to exercise?
A:
Yes, Excelsior offers many different individual and team sports and recreational activities.  We have a Recreation Center on site with exercise equipment and an outdoor swimming pool which can be utilized easily.   We also have a wellness program that promotes fitness and teaches girls about healthy habits and life skills.   

Q:
Can my daughter have her iPod or MP3 player?
A:
Inexpensive music devices are allowed.  We do not allow electronic devices that can record audio or video or transmit media via text message or internet; this is to protect the privacy of clients in treatment. 

Q:
Are kids placed in Cottages according to certain criteria?
A:
Yes, considering each girl's individual problems and diagnosed issues, we try to place them in the cottage that is most appropriate to meet their needs.  Cottages are generally divided by age (high school age and middle school age), diagnosis (mental health diagnosis and conduct disorder diagnosis),  and specific programming (independent living, general programming or intensive treatment unit).

Q:
What specific forms of counseling do you offer?
A:
Each client is involved in individual, family and group counseling.  While the general framework of Excelsior's treatment is under the umbrella of Reality Therapy (Cognitive Behavioral), we also offer Dialectical Behavior Therapy (DBT), EMDR, Substance Abuse Counseling, and Offense Specific Counseling to name a few.   

Q:
What vocational training do you offer clients?
A:
On-site Excelsior offers training in Culinary Arts, Cosmetology, and Office Procedures (computer training).  We also work with community organizations and educational programs to provide work and volunteer opportunities off-site for youth seeking vocational training. 

Q:
Can you meet the varied cultural needs of potential clients?
A:
Excelsior prides itself in its diversity.  Excelsior's population of clients come from Colorado and out of state and are culturally and socioeconomically diverse. 

Q:
Is Excelsior owned by a larger company or organization?
A:
No, Excelsior is a private non-profit treatment center and is not part of a larger company or organization.

Q:
Does Excelsior take private health insurance?
A:

Yes, Excelsior does take private health insurance. Admissions staff can talk to you about insurance options and if Excelsior is in your network or if a single case agreement is required.

More questions? Email Christy Pennington

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